Privacy Policy

1. Information We Collect

Business Contact Information:

• Name, email address, phone number
• Company name and business address
• Job title and department
• Communication preferences

Technical Information:

• Website usage data and analytics
• IP address and browser information
• Device type and operating system
• Access logs and timestamps

Service-Related Data:

• Business requirements and specifications
• System configuration preferences
• Support ticket information
• Project documentation and communications

2. How We Use Your Information

Service Delivery:

• Provide AI systems and hardware solutions
• Configure and optimize systems for your business
• Deliver technical support and maintenance
• Process payments and manage accounts

Business Communications:

• Respond to inquiries and provide quotes
• Send service updates and important notices
• Share relevant industry insights and best practices
• Conduct satisfaction surveys

Service Improvement:

• Analyze usage patterns to improve our services
• Develop new features and capabilities
• Create anonymized case studies and benchmarks
• Enhance website functionality and user experience

3. AI Services and Data Processing

Data Processing Principles:

• Purpose Limitation: Data processed only for agreed services
• Data Minimization: We access only necessary information
• Storage Limitation: Data retained only as long as needed
• Security First: Industry-standard encryption and security measures

Client Data Ownership:

• You retain full ownership of your business data
• We act as a processor, not owner, of your information
• Data can be exported or deleted upon request
• No data sharing without explicit authorization

4. Information Sharing

We DO NOT sell your personal information.

Limited Sharing:

• Service Providers: Trusted partners who assist in service delivery (hosting, payment processing)
• Legal Requirements: When required by law or to protect our rights
• Business Transfer: In the event of a merger or acquisition (with notice)
• With Consent: Any other sharing requires your explicit permission

Anonymized Data:

We may use anonymized, aggregate data for:

• Industry benchmarking and reports
• Marketing materials and case studies
• Service improvement and research
• Public presentations and whitepapers

5. Data Security

Security Measures:

• Encryption: Data encrypted in transit and at rest
• Access Controls: Limited access on need-to-know basis
• Authentication: Multi-factor authentication for all systems
• Monitoring: Continuous security monitoring and logging
• Training: Regular security training for all staff
• Audits: Regular security assessments and updates

6. Data Retention

Retention Periods:

• Active Clients: Data retained for duration of service relationship
• Former Clients: Data deleted within 90 days of contract termination
• Prospects: Contact information retained for 2 years unless opted out
• Legal Requirements: Some records retained longer for compliance

Deletion Process:

• Secure deletion using industry-standard methods
• Confirmation provided upon completion
• Backup systems purged according to schedule
• Third-party systems notified of deletion requirements

7. Your Rights

Access and Control:

• Access: Request copies of your personal information
• Correction: Update or correct inaccurate information
• Deletion: Request deletion of your personal information
• Portability: Receive your data in a portable format
• Opt-Out: Unsubscribe from marketing communications

How to Exercise Rights:

Contact us using the information below. We will respond within 30 days and verify your identity before processing requests.

8. Cookies and Tracking

Website Cookies:

• Essential: Required for website functionality
• Analytics: Help us understand site usage (Google Analytics)
• Marketing: Track effectiveness of our campaigns
• Preferences: Remember your site preferences

Third-Party Services:

• Google Analytics (anonymized IP addresses)
• Payment processors (secure, encrypted connections)
• Email marketing platforms (with opt-in consent)
• Cloud hosting services (with data processing agreements)

9. Children's Privacy

Our services are designed for businesses and are not intended for individuals under 16 years of age. We do not knowingly collect personal information from children.

10. International Data Transfers

Our services primarily operate within the United States. If data is transferred internationally, we ensure appropriate safeguards are in place through:

• Standard contractual clauses
• Adequacy decisions by relevant authorities
• Other approved transfer mechanisms

11. Changes to This Privacy Policy

We may update this privacy policy periodically to reflect changes in our practices or legal requirements. We will:

• Post updated policy on our website
• Update the effective date
• Notify clients of significant changes
• Obtain consent where required by law

12. Contact Us